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Faster and more convenient
Great ideas to save you time
We know your time is precious and that’s why we have developed our Favourites and Substitutes offerings. These make both ordering and receiving your shopping quick and hassle-free every time.
Favourites
We all have our favourites – it might be those everyday essentials that you can’t live without, or that weekly treat for you and your family.
Once you have completed your first shop online with ASDA.com all the items you have bought will automatically be moved into your ‘Favourites'. Making it easier for you to find and buy them the next time you shop.
Shopping Lists
To help make your online shopping experience even easier, you can create personal shopping lists that contain products you buy on a regular basis.
You can create a shopping list for your weekly or monthly shop, or even a list for the kids’ birthday parties, holidays or for cleaning essentials. It’s like creating a personal ASDA shelf just for you, full of all your favourite products.
When you’ve created your shopping list, you’re able to add all the products you normally buy to your trolley with just one click, every time you shop.
Substitutes
Occasionally we may run out of exactly what you ordered and rather than turn up empty handed we offer a substitute service. If a product is not available then we’ll replace it with a similar item – that just seems like good manners to us.
No obligation to buy
ASDA shopping is all about choice and substitutes is no different. When you go to checkout you’ll be given the option to accept substitutes or not. If you choose not to select them, then not a problem. If you don’t want the item we bring then you simply won’t be charged for it.
All substitutions are delivered in clearly labelled bags and if these are not acceptable, simply give them back to the driver who will arrange a refund. It’s that simple.
Substitute up
When we are deciding on suitable substitutes for you we always substitute up. This means that if we don’t have exactly what you ordered we will replace it with a suitable item of the same or greater value. Of course, we wouldn’t expect you to pay more than you originally intended to so if we have to substitute an item we’ll pay the difference.
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